Terms and Conditions
PLEASE read all product descriptions before placing your order.
- RETURNS/ EXCHANGES
All items purchased are final sale, we cannot offer returns, exchanges, or refunds at this time. We will fix any mistakes made on behalf of the company only.
- RECEIVED A DEFECTIVE / WRONG PRODUCT
If the product you receive is defective or you receive the wrong product your order is eligible for a return. We do apologize for the mix-up and want to ensure you get the right item as quickly as possible! Please send us an email at EarthPeaceBrand@gmail.com within 3 business days to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
We will provide you with a 30% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected.
- COLOR DISCLAIMER
We make no guarantees regarding color matches of product. Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.
- FORGOT DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.
*Only ONE discount code may be applied per order.
- OVERSOLD ITEMS
An item that is out of stock due to an inventory error will be refunded, the remaining portion of the order will still be shipped. If your entire order consists of that one item you will be refunded your shipping cost as well. This does not happen often but it is possible. We apologize for the inconvenience that this may cause.
All products are unisex sizings, unless specified differently in the product description.
- PRICE CHANGES
Prices for our products are subject to change without notice. The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.
If you are deemed eligible for a refund, your refund will be processed to the original form of payment. If you longer have the original form of payment, you will be responsible to reach out to your financial institution.
- We are team of two and all products are made to order, therefore orders can take 2-4 weeks to process and ship. If your order takes more than 4 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed.
- Orders placed on the weekend and holidays are processed on the next business day.
- We are not responsible for USPS shipping delays or lost packages marked delivered but not received. In the event that this happens, please take your tracking number to your local USPS to file a claim. Please select priority mail during checkout to be sure your package is insured in the event that the package is lost or stolen.
- Orders will be shipped to the shipping address that is entered during checkout, we are not responsible for any errors or typos. Orders with incorrect addresses will not be edited, they will be cancelled upon the customer’s request.
- PRE-SHIPMENT STATUS
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.